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Travelling outside your city in India and need to suspend Internet and TV services?

If you're travelling outside your city within India and are a customer of airtel, you can ask them to put your account in what is called as "safe custody".

This is a value-added service provided by airtel where the customer will be charged a nominal amount for the duration of the "safe custody" period while the services will remain disconnected.

In December 2016, the charges Rs. 500 and the maximum duration is 90 days. After 90 days, you will have to call again in order to re-enable "safe custody".

However, there have been some complaints about it this way the company actually ended up disconnecting the service altogether. I am keeping my fingers crossed on this account.


The cable TV services like Tata and dish TV also provide this facility. Dish TV does not charge anything during the duration of service disconnection.

Service providers like BSNL do not seem to have this kind of a facility.

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